If your company uses Jira for different teams and they need to make existing information available for other people within Jira, then you know that cloning and moving tickets is the most time efficient solution. And while that’s possible today with Jira out-of-the-box clone and move options (which we detailed for you in our ultimate guide to clone and move Jira issues), having a specialized app for this can boost your team’s performance and collaboration.
Many companies know this, and the most common use case they hire Elements Copy & Sync for is the issue escalation, where the issues from their support portal are escalated to the software team. We’ll use this example to show you the possibilities you have when using our app, even if this is just one example among several different use cases where Elements Copy & Sync can help your teams save time and reduce risks of errors.
Let’s imagine that you work for a tech company in the sustainability sector, Tellurian, that sells depolluting robots. When clients have a problem with your robots, they raise a ticket on your customer portal. Then, the support team will clone the Jira issue from your JSM to your Jira Software, so the developer team can work on fixing it.
As we mentioned before, this is possible with your native Jira, and if you only need to clone and move issues a couple of times a month, then this might certainly be your best option. Keep in mind that there are still few cons to be considered:
Now, let's imagine that your team at Tellurian does this cloning process a couple of times per week and that there are several target projects to choose from:
Then certainly the “clone and move issue automation” idea has crossed your mind (and maybe even your google search history). Elements Copy & Sync does exactly that, it allows you to automate the process of cloning Jira issues to another project, while reducing considerably the risk of errors when choosing the target project.
As you can see in the image below, when using Elements Copy & Sync, you can choose a Project Picker custom field as the target project on the recipe.
With Elements Copy & Sync, it is also possible to automate the cloning of an issue during a workflow transition by adding the recipe to a post-function. Adding a Project Picker custom field to the transition screen, makes the recipe dynamic, so you can dynamically choose your target project, like in the example below:
Therefore, with only one app, you have 2 different possibilities to streamline your Jira escalate issue process: you can choose to do it manually or with a workflow transition. Either way, you can be sure to reduce human errors and save time during your escalation process, collaborating better between teams (breaking silos) and aligning the communication all the way from the client to the developers’ team.
Issue escalation is only the most frequent use case, but in reality, Elements Copy & Sync can be extremely helpful in many other scenarios like:
Wait no more and help your teams break the silos, avoid errors and streamline their processes by installing Elements Copy & Sync now !
Figyelem! Ez a bejegyzés több mint 1 éve frissült utoljára, a tartalom bizonyos elemei elavultak lehetnek.
If your company uses Jira for different teams and they need to make existing information available for other people within Jira, then you know that cloning and moving tickets is the most time efficient solution. And while that’s possible today with Jira out-of-the-box clone and move options (which we detailed for you in our ultimate guide to clone and move Jira issues), having a specialized app for this can boost your team’s performance and collaboration.
Many companies know this, and the most common use case they hire Elements Copy & Sync for is the issue escalation, where the issues from their support portal are escalated to the software team. We’ll use this example to show you the possibilities you have when using our app, even if this is just one example among several different use cases where Elements Copy & Sync can help your teams save time and reduce risks of errors.
Let’s imagine that you work for a tech company in the sustainability sector, Tellurian, that sells depolluting robots. When clients have a problem with your robots, they raise a ticket on your customer portal. Then, the support team will clone the Jira issue from your JSM to your Jira Software, so the developer team can work on fixing it.
As we mentioned before, this is possible with your native Jira, and if you only need to clone and move issues a couple of times a month, then this might certainly be your best option. Keep in mind that there are still few cons to be considered:
Now, let's imagine that your team at Tellurian does this cloning process a couple of times per week and that there are several target projects to choose from:
Then certainly the “clone and move issue automation” idea has crossed your mind (and maybe even your google search history). Elements Copy & Sync does exactly that, it allows you to automate the process of cloning Jira issues to another project, while reducing considerably the risk of errors when choosing the target project.
As you can see in the image below, when using Elements Copy & Sync, you can choose a Project Picker custom field as the target project on the recipe.
With Elements Copy & Sync, it is also possible to automate the cloning of an issue during a workflow transition by adding the recipe to a post-function. Adding a Project Picker custom field to the transition screen, makes the recipe dynamic, so you can dynamically choose your target project, like in the example below:
Therefore, with only one app, you have 2 different possibilities to streamline your Jira escalate issue process: you can choose to do it manually or with a workflow transition. Either way, you can be sure to reduce human errors and save time during your escalation process, collaborating better between teams (breaking silos) and aligning the communication all the way from the client to the developers’ team.
Issue escalation is only the most frequent use case, but in reality, Elements Copy & Sync can be extremely helpful in many other scenarios like:
Wait no more and help your teams break the silos, avoid errors and streamline their processes by installing Elements Copy & Sync now !