Next Gen IT Service Management

Multiple ITIL 4 certified, multiple ACP certified, third Atlassian Expert in the country. He has more than 1 decade of experience in Atlassian products and love for Atlassian products, he has consulted, implemented and administered Atlassian products for small and large companies. About two years ago, he started to move from his role as a Jira administrator to a Service Management expert, helping customers to design the best service management for them.

Béla Endrődi, basically an electric engineer, quality control engineer. After a one- or two-years professional work in industry, he became an IT practitioner, and shorty after an IT
manager in different positions. Béla worked on both sides of service relationship
management: both on the service provider side and that of the service consumer side.
During his activities he consciously prioritises the value creation, system approach and the solution-orientation. His first meet with IT service management was an act of chance; getting the opportunity to participate an ITIL training (happened around the millennium change). This was a „love at first sight” experience for him. After being employed by several, typically middle-sized regional and global enterprises, Béla became an entrepreneur on ITSM field, he’s been active on providing business and IT consultancy, managing projects and programs, and lecturing related trainings in professional adult education and in academic education.

David: Leader | Big Data and Cloud Specialist | AI, Diversity, and Community of Practice Evangelist | Author and Content Creator

With over three decades of experience in industry and commerce, I lead a team of over 35 experts in operational and middleware spaces, focusing on system support, integration, design, and development.My expertise spans AI, Cloud Development, and IT service management; where I seek to collaborate with ITSM leads to harness Knowledge Management and AI for operational excellence.As a Senior Tech Consultant and Leader, I'm adept in enhancing service desk efficiencies with assistive technologies, serving as a Senior Technical Advisor for integration.My work includes developing with vendor trading systems and client-specific solutions, recently emphasizing data mesh, fabric, and cloud. I'm deeply invested in big data, algorithmic trading, and cloud technology, aiming to lead financial tech innovation.My career has allowed me to design, implement, and support big data and cloud-based trading applications, integrating financial trading and risk systems across diverse platforms. My background spans banking, military, NGOs, telecoms, and network management.Driven by a passion for technology and commitment to excellence, I continuously seek to innovate and improve operations, creating value in the dynamic finance landscape.      

Michaela: I'm a Service Delivery Manager specializing in IT Service Management (ITSM), with over 14 years of diverse experience in the IT and Energy field. In the last five years at Alpiq, I have dedicated myself to advancing ITSM practices, focusing on improvements and developments that enhance our organizational capabilities.As the Service Delivery Manager, my current role involves leading the charge in ITSM enhancements, working closely with teams across the organization to implement innovative solutions. I manage a state-of-the-art ticketing system as a Product Manager, which is integral to Atlassian's foundation, leveraging Mulesoft for comprehensive system integration. My efforts extend into Knowledge Management, where I collaborate with internal and external partners to elevate our service management strategies.I'm passionate about the potential of AI to transform ITSM, working with our site reliability engineering team and augmented workforce to introduce assistive technology solutions. Our goal is to facilitate seamless resolutions from Level 0 to Level 4, significantly improving the efficiency and effectiveness of our IT support processes.

Multiple ITIL 4 certified, multiple ACP certified, third Atlassian Expert in the country. He has more than 1 decade of experience in Atlassian products and love for Atlassian products, he has consulted, implemented and administered Atlassian products for small and large companies. About two years ago, he started to move from his role as a Jira administrator to a Service Management expert, helping customers to design the best service management for them.

Phill is a Principal Customer Success Advocate at Adaptavist, helping Atlassian users around the world make the most of their installations. He has worked with Atlassian tools for over 10 years on new initiatives and solutions, while regularly contributing to the Atlassian Community.
https://www.linkedin.com/in/phillfox/