What will this section be about?
Customer satisfaction from complaints? Logistics and retail solutions with Atlassian methodology
Logistics and retail is not just about moving and distributing packages - the rise of digital solutions is transforming these industries and opening a new, more efficient chapter. Through data-driven decision making, companies can manage the supply chain more efficiently, optimise inventory and improve delivery times, significantly increasing customer satisfaction.
Program
Introduction
Methodological Presentation
Which service provider wants a complaining customer? For many, negative feedback is a pain in the ass: an unpleasant situation that takes time and a lot of mental energy. What can the service provider do to prevent complaints? If it does happen, how can it be turned into a positive customer experience?
Customer Story
The company has a very specific IT strategy, in which system management is outsourced and software development is done with internal resources (usually the other way around). It is important for them to use the most appropriate tool for each business need, even with in-house development. The implementation of Jira Software and Jira Service Management has brought many benefits, such as data-driven decision making and data protection. Going forward, they plan to tighten integrations and implement customer-centric ticketing, as the IT project has been very efficient with a good ROI, both in time and cost.
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Solution by META-INF
Let's meet at the intersection of technology, brand, data and team dynamics to see how customer dissatisfaction can be turned into strategic advantage. During my presentation, I'll cover five critical aspects of what to think about when it comes to your own company's complaints management.
Atlassian Marketplace vendor presentation
In today's interconnected world, managing IT service requests efficiently is paramount for organizational success. Join our session to discover innovative strategies for streamlining request management across distributed teams. We’ll delve into the challenges faced by organizations with distributed teams and present practical solutions to optimize request management processes with Jira Service Management and Appfire’s ITSM solution.
Iryna Ihnatiuk - Product Manager, Appfire
Comment about the previous META-INF Atlassian Day
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In addition, the atmosphere is excellent, professional and personal relationships are always built here - see you next time!"
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